We're here to help you get the most out of ALBY
Q: How do I create an account?
A: Download ALBY from the Google Play Store or visit our website. Tap "Sign Up" and follow the registration process with your email.
Q: Is ALBY free to use?
A: ALBY offers both free and premium features. Basic AI assistance and core features are available to all users. Premium features unlock additional capabilities.
Q: What devices does ALBY support?
A: ALBY is available as a web app and on Android devices through the Google Play Store. iOS support is coming soon.
Q: What can S.K.Y. help me with?
A: S.K.Y. (Smart Knowledge for You) assists with construction projects, legal matters, marketplace transactions, pet care, and general productivity tasks. Simply type or speak your question.
Q: Is my conversation with S.K.Y. private?
A: Yes, your conversations are private and encrypted. We do not share your personal conversations with third parties.
Q: How do I reset my password?
A: Use the "Forgot Password" link on the login page. We'll send a reset link to your registered email address.
Q: How do I delete my account?
A: Contact us at privacy@balmcollective.com with your account deletion request. We'll process it within 30 days.
Q: How do I add my pet's medical records?
A: Navigate to PawPals, select your pet, and tap "Medical Records." You can upload documents, photos of vaccination records, or manually enter information.
Q: How does the lost pet alert system work?
A: If your pet goes missing, create a Lost Pet Alert in PawPals. This generates a shareable flyer and QR code that anyone can scan to contact you immediately.
Q: How do I list an item for sale?
A: Go to Marketplace, tap "Create Listing," add photos and details, set your price, and publish. Your listing will be visible to nearby users.
Q: How does SafePay work?
A: SafePay holds the buyer's payment securely until both parties confirm the transaction is complete. This protects both buyers and sellers.
Found a bug or experiencing problems? Please email bugs@balmcollective.com with: